FAQ

Frequently Asked Questions (FAQ)

What is your return policy?

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

How do I start a return?

To start a return, contact us at everythinggamingandanime@gmail.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

Returns should be sent to:
2321 Sir Barton Way Suite 140 Lexington, KY 40509 

How long does it take to process an order?

All products are made to order through our fulfillment partner.

Orders are typically processed within 2–5 business days.
Processing times may be slightly longer during holidays or high-demand periods.

How long does shipping take?

Estimated delivery times after processing:

  • United States: 3–7 business days

  • International: 7–21 business days

Shipping times may vary depending on your location, customs, or carrier delays.

How much does shipping cost?

Shipping costs are calculated at checkout based on:

  • Your location

  • The size and weight of your order

We aim to keep rates affordable while ensuring reliable delivery.

Will I receive tracking information?

Yes! Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.

What if my order is delayed?

Delays can happen due to:

  • High demand

  • Weather conditions

  • Carrier issues

If your order is significantly delayed or lost, contact us and we’ll help resolve it as quickly as possible.

What if I entered the wrong shipping address?

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

What if my package is lost or damaged?

If your item arrives damaged or doesn’t arrive, contact us within 7 days of delivery (or expected delivery) with your order details so we can make it right.

What should I do if I receive a defective or incorrect item?

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and fix the issue.

Are there items that cannot be returned?

Yes. We do not accept returns for:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure about your item, feel free to contact us.

Do you offer exchanges?

We don’t offer direct exchanges.

The fastest way to get what you want is to return your item, and once accepted, place a new order.

Do you offer returns for European Union customers?

Yes. If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason.

Items must still be in original condition—unworn, unused, with tags, and in original packaging, along with proof of purchase.

How do refunds work?

Once we receive and inspect your return, we’ll notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Processing takes up to 10 business days

  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval, contact us.

How can I contact you?

For any questions about returns, shipping, or your order, contact us at:

everythinggamingandanime@gmail.com

We’re always here to help—thank you for your support!